Start Date: Immediate
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Schwartz’s business publishing arm Schwartz Pro is expanding, and we’re looking for a customer relationship manager to manage sales and customer service for our enterprise and government customers.
This is an excellent opportunity to work at a bold publishing house that prides itself on quality journalism and independent thinking. Schwartz is also the publisher of award winning current affairs magazine The Monthly, and leading politics and culture journal the Quarterly Essay.
- Work with one of Australia’s fastest growing media companies
- Opportunity for career advancement
What you’ll do:
- Manage subscription trials and new customers
- Assist new subscribers to get the most value from their subscription by walking them through the different elements of the service
- Establish a customer relationship management process to ensure high retention rates
- Work with our CEO to develop strategic prospecting and sales plans to close deals with corporate and government subscribers
- Grow our subscription business by calling prospective customers and upselling existing subscribers
- Assist with email marketing campaigns
Ideally you’ll have:
- 1-2 years’ customer service experience in a B2B environment
- A confident phone manner
- Strong interpersonal skills and a positive and energetic attitude
- A preference for working in a startup organisation
On offer is:
- A performance-based and forward-thinking culture working alongside one of Australia’s fastest growing media companies
- Investment in learning and development to help grow your skills
- A competitive salary with bonus leave, based on performance
To be considered for this position, tell us why your motivation, skills and experience make you the right fit for this role.
To apply, please send your cover letter and CV to [email protected]
Schwartz Pro is an equal opportunity employer. We are committed to building an inclusive workplace, one that values new ideas and diverse thinking. We encourage applications from First Nations People, people of colour, people with disabilities, and people from the trans and queer communities.